A leak does not care which language the tenant speaks. Plenty of renters are most comfortable in Spanish, and a stressed person reporting a problem at night should not have to do it in their second language. Luna by phone now answers in English or Spanish: the caller presses 2, and Luna takes the whole call in Spanish, with the same honesty rules and the same emergency safety net. Here is how it works, and why we built the safety layer first.

You have met Luna by phone: a number your tenants can call, where an assistant picks up, works out what is wrong and which unit, and drafts a maintenance ticket for you to approve. It now answers in English or Spanish. A Spanish-speaking tenant hears a short prompt, presses 2, and the rest of the call happens in Spanish, start to finish.

Why a second language is not a nice-to-have

A large share of renters speak Spanish at home, and a maintenance call is exactly the moment language matters most. The caller is often stressed, sometimes scared, and describing a problem they may not have the English words for. Forcing that conversation into a second language gets you a worse description, a wrong unit, or a tenant who gives up and leaves a voicemail you cannot act on. Letting them speak Spanish gets you a clearer report and a calmer caller.

How the bilingual call works

The greeting ends with a simple line: para espanol, oprima dos. When the caller presses 2, Luna switches the call to Spanish, both the listening and the speaking, and conducts the rest of the call in Spanish. She does the same job she does in English: confirms the unit, works out how urgent it is, and drafts a ticket on your desk to approve.

  • The caller chooses the language by pressing a key. Luna never guesses it.
  • Once Spanish is selected, Luna listens and replies in Spanish for the whole call.
  • The ticket lands on your board the same way, so you read it in one place no matter which language the call was in.

The safety net works in Spanish, too. That is why we built it first.

Here is the part we care about most. Luna's emergency response does not depend on the AI being in a good mood. A separate, hard-coded safety check runs on every call, before the AI even answers, and it listens for the words that mean someone is in danger: a gas leak, a fire, carbon monoxide, a medical emergency, someone trapped. When it hears one, it tells the caller to hang up and call 911 and flags it for you, even if the AI model is slow or having a bad moment.

We built that safety check in Spanish before we turned Spanish on. A caller who says fuga de gas, a gas leak, gets the same immediate steer to 911 that an English caller does. A crisis call is pointed to support lines that answer in Spanish. We did not flip the language switch and hope the AI would handle an emergency in Spanish on its own, because a missed emergency in any language is the one thing you cannot get wrong.

Same honesty rules, in both languages.

In Spanish as in English, Luna sticks to what is on file. She will not invent a gate code, a fee, or a trash day; she says she does not have it and passes the question to you. And she drafts the ticket, she does not dispatch a vendor or promise a time. The call gives you a clean request to approve, not a commitment made in your name.

English and Spanish today, more to come the safe way

The line answers in English and Spanish right now. More languages can follow, and each one waits for the same thing: its emergency words built into that hard-coded safety check first, so the 911 steer is never the part that gets lost in translation. We would rather add a language slowly and safely than market one we cannot keep a caller safe in.

How to turn it on

A dedicated line is included on paid plans. From your settings you claim a number, and your tenants can call it and press 2 for Spanish. There is no per-call fee and no separate charge for the second language. The AI does the work, and you make the call.