Frequently asked questions

Rentari.ai is all-in-one, AI-driven property management software for landlords and property managers of all sizes. It drafts listings, screens applicants, prepares leases, tracks rent, and triages maintenance. The AI proposes every action, and you choose how far it goes with three pilot modes: Co-pilot, where you approve each move, plus Mixed and Autopilot. The pay-or-quit notice, a renewal offer that changes the rent, a cosigner bill, and the move-out deposit letter always wait for your approval.

Yes. Explore the read-only demo with sample data, then create a free account for your own rentals. The free plan includes listings, applications, maintenance requests and 1 active lease, but not sending for signature. Screening reports have separate fees. See how to get started.

No. Rentari.ai is web-based and runs in any modern browser on desktop, tablet, or phone. There is nothing to download or install.

The free plan supports unlimited properties and units. Paid plans are sized to your portfolio: Prime covers up to 10 units, and Scale adds each unit above that for $24 a year, with no cap. Compare plans. Migration help is optional and may have a separate fee.

Open the listing link your landlord shared, or use Find your rental with the complete street address, city and state, or the landlord's property ID. This is a lookup for a specific rental. Contact the landlord or property manager about availability, terms and your application decision.

Use the website in your phone's browser, or review the optional iPhone and Android downloads on the mobile app page. Available tasks depend on your role, rental, plan and app version, and some steps use the website. Check the saved payment, request or document before retrying; a phone notification is not proof that the task finished. For a file issue, use mobile upload troubleshooting.

A free plan is available. Paid plans are billed annually: Prime is $120 per year for up to 10 units, and every unit above that is $24 a year on top. See the total for your unit count.

You can turn off renewal from your billing settings. Your annual subscription remains active until the end of the paid billing period; cancellation stops the next renewal. Manage subscriptions purchased through an app store in that store's subscription settings.

Yes. Payment fees are separate from your subscription: cards carry a 3.49% platform fee; see ACH fees and payer rules by plan. Screening reports also have their own charges.

There are 2 available screening packages. National Scan includes SSN Trace, Sex Offender Search, National Criminal Search (Standard), Global Watchlist Search. Income & Credit includes SSN Trace, Sex Offender Search, National Criminal Search (Standard), Global Watchlist Search, Full Credit Report, Employment Verification (10 Years, 1 Employer). The applicant completes the consent step before screening. Compare package contents and prices.

Many checks return within minutes once the applicant submits consent and details. Some reports take longer depending on the data sources involved, and you see the status the whole way through.

Applicants pay by default. A paid landlord plan reduces the applicant's fee; a report paid for by the landlord uses the standard fee. The payment flow shows the price and who is paying before confirmation. See screening fees.

Yes. Rentari.ai prepares leases with clauses tailored to all 50 states. The AI drafts the lease and you review and approve every term before it goes out.

Yes. Invite tenants to sign through secure links and track each party's progress. Sending for signature is included on paid plans. The free plan does not include sending for signature. See the lease and signing workflow.

Yes. You can upload and send your own lease document for e-signature, or start from a Rentari.ai state-specific draft and edit it to fit your terms.

Tenants link a bank account or card and can pay online, including setting up ACH or card autopay so rent is collected on schedule each month.

Payout timing depends on completed verification, payout approval, account history and bank processing. A payment appearing in the ledger does not mean it has arrived in your bank. Track payment and payout status in your dashboard, and see the payout timing guide for the configured delays.

Yes. You set the grace period and the late fee amount, and Rentari.ai helps keep the fee within your state caps. The AI proposes the charge and you approve it.

Tenants submit maintenance requests with photos and details. The AI triages each request, suggests next steps, and keeps everyone updated, while you stay in control of what gets actioned.

The AI proposes a vendor and a plan for the job, then waits for your approval. Nothing is dispatched until you tap approve, so you decide who does the work and when.

Yes. Your data is encrypted in transit and at rest, and sensitive documents are stored in a secure vault. See the security page for the full details on how we protect your information.

Anyone can publish a listing on Rentari.ai for free, with no ID check and no card. Verification is what earns a badge rather than what unlocks the listing: we verify the landlord's identity with a government-ID check (through Stripe Identity), and we confirm they own or are authorized to manage the property by matching public property records or by reviewing ownership documents. That ownership step is optional for companies and for landlords managing on an owner's behalf, because the deed will not be in their personal name. Listings that clear it show a Verified badge, and renters can filter to verified listings only.

When public records do not match your name (common for an LLC or a property manager), you can upload a deed, management agreement, or authorization letter from your property's verification step. Our team reviews it, usually within one business day, and approves your property so you can publish. There is no extra charge on any plan.

Visit the help center for guides, or reach our team through the contact page. You can also call (346) 788-1988 or email info@rentari.ai.