Terms of Service

1. Acceptance of Terms

These Terms of Service (the "Terms") form a binding agreement between you and Rentari.ai LLC, doing business as Rentari.ai ("Rentari.ai", "we", "us", or "our"), and govern your access to and use of the Rentari.ai websites, platform, applications, and related services (collectively, the "Services"). By creating an account, accessing, or using the Services, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference.

If you do not agree to these Terms, do not access or use the Services. If you are using the Services on behalf of a business or other entity, you represent that you have authority to bind that entity, and "you" refers to that entity. We may require you to affirmatively accept updated Terms before continuing to use the Services.

2. Description of the Service

Rentari.ai is a property-management software platform built for landlords and property managers of all sizes. The Services include tools to create and manage listings, accept and review rental applications, request tenant screening reports, generate lease and other property documents from templates with AI assistance, collect rent and related payments, manage maintenance requests, and store related records. Some features rely on third-party processors described in these Terms, including Stripe (payments), RentButter (background and screening reports), and Google (cloud infrastructure and authentication).

Rentari.ai provides tools and information, not legal, financial, tax, or real-estate advice. We are not a law firm, a credit-reporting agency, a bank, a money-services business, or a real-estate broker. You are responsible for how you use the Services and for complying with all laws that apply to you. We may add, change, suspend, or discontinue features at any time, and we may impose limits on certain features or restrict access to parts of the Services.

3. Accounts and Eligibility

To use most features you must register for an account. You must be at least 18 years old and capable of forming a binding contract. You agree to provide accurate, current, and complete information and to keep it up to date. You are responsible for safeguarding your login credentials and for all activity that occurs under your account. Notify us promptly at support@rentari.ai if you suspect unauthorized use.

Account roles include landlords, their authorized managers or co-owners, tenants, and maintenance vendors, each with different permissions. If you invite or grant access to others, you are responsible for their use of your account and for ensuring they are authorized. We may refuse registration, or suspend or close accounts, at our discretion where permitted by law, including for suspected fraud, abuse, or violation of these Terms.

4. Subscription, Billing, and Cancellation

Paid features are offered on a subscription basis. Rentari.ai uses a per-unit pricing model: the recurring fee scales with the number of rental units in your account, billed monthly or annually as you select at checkout. A flat base covers a small number of units, with a graduated per-unit rate applied above that, and larger portfolios above the self-serve ceiling are handled through a custom plan. Current prices, units, and any included allowances are shown on our pricing page and in your in-app billing screen at the time of purchase, which control over any general description here. We do not list specific prices in these Terms so that the pricing page remains the single source of truth.

Unless stated otherwise, subscriptions renew automatically at the end of each billing period using your payment method on file, at the then-current rate, until cancelled. By subscribing, you authorize us and our payment processor to charge the applicable recurring fee and any taxes. If your unit count changes during a period, your charge may be adjusted on a subsequent invoice to reflect the new count.

You may cancel your subscription at any time from your in-app billing settings or by contacting support@rentari.ai. Cancellation stops future renewals; it generally takes effect at the end of the current billing period, and you retain access to paid features until then. Except where required by law, fees already paid are non-refundable and we do not provide prorated refunds for partial periods. Promotional, trial, or complimentary access may be offered, changed, or revoked at our discretion and is subject to any stated conditions. We may change our prices or plans on a going-forward basis, with notice as required, and changes take effect at your next renewal. Failure to pay may result in suspension or termination of paid features.

5. Payments Processed via Stripe

Subscription charges and tenant rent payments are processed by Stripe, Inc. ("Stripe"). Rentari.ai is a technology platform that facilitates payments; it is not a bank, money transmitter, or payment processor, and it does not take ownership of rent funds. Funds collected from tenants are routed to a landlord's connected Stripe account.

To collect payments, landlords must register a Stripe connected account and agree to the applicable Stripe terms, including the Stripe Connected Account Agreement and the Stripe Services Agreement. Your use of payment features is also governed by those agreements, and Stripe may require identity and business verification before enabling payouts.

Processing fees, payout timing, and the allocation of fees between landlord and tenant are described in your in-app billing and payment screens and may change. You are solely responsible for chargebacks, reversals, refunds, returned or insufficient-funds (NSF) transactions, and any related fees or losses.

Recovery of reversed payments. If you receive a payment through the Services and that payment is later reversed, charged back, disputed, or returned for any reason, you authorize us and our payment providers to reverse or otherwise debit the amount at issue from your connected account, including from your account balance, from amounts we would otherwise transfer to you, and, where your account balance is insufficient, from the bank account you have linked for payouts. We may act on receipt of a notice of dispute alone and are not required to wait for the dispute to be decided, because bank-initiated reversals of bank-debit (ACH) payments are final and cannot be appealed. We will notify you when we do this and will tell you the amount.

We will not recover more than you actually received for the payment in question, and we do not keep our own processing fee on a payment that has been reversed. In addition, a reversal fee of $30.00 applies to each reversed payment and will appear on your Rentari.ai billing account. This is our fee, not a pass-through of the bank's charge: it covers what the payment network charges us to process a reversal, the platform fee that is refunded with the reversed payment, and the cost of handling it. We will tell you the amount at the time. We may change this fee on a going-forward basis with notice, as described above. If the reversal is later resolved in your favour, we will return the amount we recovered to your account. If we are unable to recover the amount from your balance or your linked bank account, that amount is due and payable to us on request, and unpaid amounts may be deducted from future payments to you, may result in suspension or closure of your account, and may be referred to a third-party collection agency. We may also seek reimbursement from you if we identify a fraudulent, erroneous, or duplicate transaction on your account, and we may recover any amount you owe us by debiting your connected account, by deducting it from future payments to you, by charging the payment method on file for your Rentari.ai billing account, or by any other lawful means, including instructing a third-party collection agency. Where the law allows, you are responsible for the reasonable costs of collecting an amount you have not paid. A reversed rent payment does not extinguish the tenant's obligation to pay rent under your lease, and pursuing the tenant for the underlying amount remains your responsibility. To the extent permitted by law, Rentari.ai is not liable for losses arising from payment disputes, fraud, or processor decisions. Automated collection workflows, including reminders, scheduled charges, and late-fee assessment, run according to your settings and your lease terms; you are responsible for confirming that any late fee or notice is lawful and permitted by your lease and by applicable state and local law.

6. Acceptable Use

You agree to use the Services only for lawful purposes and in compliance with these Terms. You will not, and will not permit anyone to:

• violate any law, regulation, or third-party right, including fair-housing, consumer-protection, privacy, and tenant-screening laws;
• request, access, or use background, credit, or screening reports without a permissible purpose and the consents required by law;
• post false, misleading, discriminatory, or fraudulent listings, applications, or other content;
• upload malware, attempt to gain unauthorized access to the Services or other accounts, probe or test security, or interfere with normal operation;
• scrape, harvest, or collect data from the Services except as expressly allowed, or use the Services to send spam or unlawful communications;
• reverse engineer, copy, resell, or create derivative products from the Services except to the extent the law prohibits this restriction; or
• misuse AI-generated output, including representing it as legal advice or as reviewed by an attorney.

We may investigate suspected violations and may suspend or terminate access, remove content, or take other action we consider appropriate, in each case where permitted by law.

7. Landlord Responsibilities

Compliance is your responsibility. Rentari.ai gives you tools and information, but you, the landlord, are solely responsible for operating your rental business lawfully. This includes, without limitation:

• Fair housing. You must comply with the federal Fair Housing Act and all applicable state and local fair-housing and anti-discrimination laws in your listings, advertising, screening criteria, application handling, and leasing decisions. See our Fair Housing page for general information, which is not legal advice.
• Lawful use of screening. You are responsible for using tenant screening only with a permissible purpose, obtaining required applicant consents, applying consistent and lawful criteria, and providing any adverse-action and other notices required by the Fair Credit Reporting Act (FCRA) and applicable state and local law.
• Accuracy of listings and documents. You are responsible for the accuracy, completeness, and legality of your listings, pricing, disclosures, lease terms, notices, and other content you create or send using the Services, including documents generated with AI assistance.
• Local and contractual obligations. You are responsible for licensing, registration, habitability, security-deposit handling, notice periods, rent-control or rent-stabilization rules, and all other obligations that apply to your properties and tenants.

You agree that you, and not Rentari.ai, are the decision-maker for all leasing, screening, pricing, and tenancy decisions. We recommend you have a qualified attorney review documents and screening practices before you rely on them.

8. Tenant Screening Disclaimer

New credit, criminal and eviction screening reports are provided through RentButter, subject to the selected checks and availability. Income and identity verification are separate services. Earlier reports retain their original provider attribution. Rentari.ai is not a consumer-reporting agency and does not generate the underlying report data.

Rentari.ai provides screening tools and reports, not legal advice or a credit, rental, or hiring decision. We do not recommend, endorse, or require that you approve or deny any applicant. The accuracy, completeness, and timeliness of report data are the responsibility of the reporting source, and results may be limited by available records. You are solely responsible for interpreting reports, applying lawful and consistent criteria, and making your own leasing decision, as well as for any required consents and adverse-action notices (see Sections 6 and 7). If you believe report data is inaccurate, the applicant may have dispute rights with the reporting agency under the FCRA.

9. User Content and License

"User Content" means the content and data you submit to or create through the Services, including listings, photos, application data, documents, messages, and records about properties, tenants, and applicants. As between you and Rentari.ai, you retain ownership of your User Content. You are responsible for having the rights and any consents needed to submit it and for its accuracy and legality.

You grant Rentari.ai a worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit, display, and adapt your User Content as needed to operate, secure, support, and improve the Services, to provide features you request, and to comply with law. This includes sharing relevant data with the third-party processors described in these Terms (for example, sending payment details to Stripe or applicant details to RentButter) and creating backups. We may use de-identified or aggregated data that does not identify you, your tenants, or applicants for analytics and product improvement. Our handling of personal information is described in our Privacy Policy. You are responsible for maintaining your own copies of important records.

10. Intellectual Property

The Services, including the software, design, text, graphics, logos, and the Rentari.ai name and marks, and all related intellectual-property rights, are owned by Rentari.ai or its licensors and are protected by law. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal property-management purposes during your subscription. Except for this license and your rights in your own User Content, no rights are granted to you. You may not use our names, logos, or marks without our prior written permission. Document templates and AI-generated drafts are provided for your use within the Services; we retain rights in the underlying templates and software. If you send us feedback or suggestions, you grant us a perpetual, royalty-free right to use them without obligation to you.

11. Disclaimers and Limitation of Liability

The Services are provided "as is" and "as available," without warranties of any kind, to the maximum extent permitted by law. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure, that AI-generated documents are accurate, complete, or legally sufficient, or that screening data is accurate or complete. We are not responsible for the acts, omissions, products, or services of third parties, including Stripe, RentButter, Google, tenants, applicants, or vendors.

To the maximum extent permitted by law, Rentari.ai and its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost rental income, lost data, or business interruption, arising out of or relating to the Services or these Terms, even if advised of the possibility of such damages. To the maximum extent permitted by law, our total aggregate liability for all claims relating to the Services or these Terms is limited to the amount you paid us for the Services in the twelve (12) months preceding the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you, and you may have additional rights.

12. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Rentari.ai and its affiliates, officers, employees, and agents from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Services; (b) your User Content; (c) your listings, screening practices, leasing decisions, notices, or other dealings with tenants, applicants, or vendors; (d) your violation of these Terms or of any law, including fair-housing, FCRA, consumer-protection, or privacy laws; or (e) your violation of any third-party right. We may assume the exclusive defense of any matter subject to indemnification, in which case you agree to cooperate with us.

13. Termination

You may stop using the Services and close your account at any time, subject to the billing and cancellation terms in Section 4. We may suspend or terminate your access, in whole or in part, at any time if you violate these Terms, if required by law, to protect the Services or other users, or, with notice as required, for convenience. Upon termination, your right to use the Services ends. We may retain and delete your data in accordance with our Privacy Policy and applicable law; specific retention periods are described there. We encourage you to export important records before closing your account. Sections that by their nature should survive termination (including payment obligations, disclaimers, limitation of liability, indemnification, intellectual property, and governing law) will survive.

14. Governing Law

These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction and venue of the state and federal courts located in Texas, except where applicable law provides otherwise. Nothing in this section limits any non-waivable rights you may have under the law of your place of residence.

15. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last Updated" date and provide notice as required, for example by posting on this page or notifying you in the app or by email. Changes are effective when posted unless stated otherwise. Your continued use of the Services after changes take effect means you accept the updated Terms. If you do not agree, you must stop using the Services. A summary of notable changes may be available on our Terms changelog.

16. Messaging & SMS Program

Rentari.ai sends text (SMS) messages to landlords, applicants, and tenants who provide a mobile number and opt in. These messages support the Services and may include account and security notifications, rent and payment reminders, screening and application updates, maintenance and scheduling notices, lease and leasing communications, and customer support replies.

By providing your mobile number and opting in, you consent to receive SMS messages from Rentari.ai at that number, including messages sent using automated technology. Consent to receive marketing or promotional texts is not a condition of using the Services. Message frequency varies based on your activity and settings.

Message and data rates may apply, depending on your mobile carrier and plan. Carriers are not liable for delayed or undelivered messages.

You can opt out at any time by replying STOP to any message, which ends further texts to that number. Reply HELP for help, or contact us at support@rentari.ai. For how we handle mobile opt-in and consent data, see our Privacy Policy. Mobile opt-in and consent information is never shared with third parties or affiliates for their own marketing.

17. Contact

If you have questions about these Terms, contact us at support@rentari.ai. Rentari.ai is operated by Rentari.ai LLC.