The short answer
Keep one traceable record for each issue, with the report, responsible person, status, communications, work and completion evidence. Make the next action and owner visible so a status label cannot hide unfinished work.
On this page
Capture the essentials
Record property and unit, reported symptoms, time, contact details, attachments and urgency assessment. Link duplicate reports without deleting relevant history or losing a resident's update.
Track real milestones
Separate received, assigned, accepted, attended and resolved where your workflow supports them. Review note visibility before sharing. Verify invoices and payment separately from repair completion.
Example: a resident calls twice
Add the second call and new information to the existing issue or link the records. Two closed tickets should not conceal one unresolved repair.
References and next steps
Use these references for the specific topic they cover. Local requirements and individual circumstances may differ.
Written and maintained by the Rentari team. Examples explain a decision; they are not customer results. Found an error or an unclear step? Send a correction with this page's address and the detail to review.
Your next step
Follow a maintenance request