The short answer
A reasonable accommodation is a disability-related change to a rule, policy, practice or service that may be required under fair housing law. Evaluate requests individually through the applicable process.
On this page
Recognize and clarify the request
Record what change is sought and communicate respectfully. A request need not use legal terminology to deserve attention. Seek only information that may lawfully be required when clarification is necessary.
Document the assessment
Consider the relevant facts, possible alternatives and applicable standards. Avoid automatic denials based on a blanket rule; obtain qualified advice for disputed requests and protect sensitive information.
Example: a communication change
A resident requests written communication because of a disability-related need. Consider the requested change and workable implementation rather than insisting every resident use the same phone-only process.
References and next steps
Use these references for the specific topic they cover. Local requirements and individual circumstances may differ.
Written and maintained by the Rentari team. Examples explain a decision; they are not customer results. This is general education. Confirm the rules and treatment for your property with a qualified local professional. Found an error or an unclear step? Send a correction with this page's address and the detail to review.
Your next step
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