The short answer
Start with who owns the home and land, what is being rented and which agreement governs each charge or repair. Lot rentals and home rentals should not be treated as interchangeable records.
On this page
Map ownership and agreements
Record the site identifier, full address, home ownership and land arrangement. Identify the relevant lease or other agreement and applicable community rules. The CFPB explains that land ownership also matters for manufactured-home financing and tenure.
Keep home rent, lot rent and any other permitted charges identifiable. A single combined total can hide which obligation is changing or which document supports it.
Worked example: two different repair responsibilities
One resident reports a problem with a home they own; another reports a similar problem in a home rented from the community. The physical symptom may be similar, but the governing ownership and maintenance obligations can differ.
Record the facts, check the actual agreements and law, and arrange the appropriate response. Do not deny an urgent issue simply because the first report was categorized under the wrong asset.
Review utility and common-area records
Document any utility billing method, meter information, allocation and supporting invoices. Check permitted charges and required disclosures for the jurisdiction. Keep community-level maintenance separate from work on a particular home or site.
If an invoice serves several sites, record the allocation and its basis. A software-generated division is not evidence that the billing method is legally permitted.
Handle changes with the correct process
Home sales, occupant changes, site transfers and agreement renewals may involve different procedures. Establish the applicable requirements before changing account responsibility or approving access.
Keep prior records and effective dates. Avoid transferring an unexplained balance to a new resident simply because they now occupy the same site.
Test the software against your community
Use one resident-owned home, one community-owned rental and a shared expense in the demonstration. Follow the agreement, charge, payment and maintenance record for each. Confirm that reports preserve the distinctions your staff and advisers need.
Ask about limitations and exports before migration. A general rental platform may support some administrative tasks while requiring additional processes for your particular community and jurisdiction.
Sources and further reading
Written and maintained by the Rentari team. Examples explain a decision; they are not customer results. Found an error or an unclear step? Send a correction with this page's address and the detail to review.
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