GuidePost 37Rent & payments
Check the Rent Ledger Before Sending a Past-Due Message
A past-due message should start with a verified balance. A missing allocation, pending payment or incorrect opening balance can make the account...
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GuidePost 38Rent & payments
Review unpaid rent
Before referring a rental balance to anyone else, assemble an accurate file. A collection referral should not be an attempt to outsource...
ChecklistPost 39Rent & payments
A Factual Rent Reminder and Balance-Review Checklist
Use this routine reminder only after checking the ledger. It is not a notice to pay, terminate, or vacate, and does not replace...
Download worksheetScenarioPost 40Rent & payments
A Payment Promise Is Not a Payment: A Ledger Example
Suppose a hypothetical resident has a verified $900 outstanding balance and says they will pay $300 on Friday. The message changes the...
GuidePost 41Rent & payments
Rent Paid but Not in Your Bank: Understand the Status
A resident may initiate payment before funds arrive in the landlord's bank. The first task is to identify which stage the transaction has reached.
GuidePost 42Accounting & taxes
Reconcile a Payment Payout Without Losing the Detail
A single bank deposit can contain several rent payments minus fees or adjustments. Reconciliation connects the deposit to its parts without...
ChecklistPost 43Rent & payments
Payment-Status Investigation Worksheet
When a payment appears delayed, collect a small set of precise facts before contacting support. Keep full account numbers and credentials out of...
Download worksheetScenarioPost 44Rent & payments
Two Rent Payments Appear After a Delay: Resolve the Duplicate
In a hypothetical case, a resident sends another payment after the first appears delayed. Both later complete. The landlord must investigate the...
GuidePost 45Rent & payments
Split Rent Payments Need a Written Schedule and Clear Ledger
Two payments in a month can be easy to misread if the schedule and ledger use different assumptions. Separate what is due from how a payment is delivered.
GuidePost 46Rent & payments
Design an Offline Payment Process with Reliable Receipts
An alternative payment method needs a defined receipt and reconciliation process. Otherwise a tenant can pay correctly while the account still...
ChecklistPost 47Rent & payments
Payment Schedule Change Checklist
A changed payment date can affect more than a reminder. Use this checklist to coordinate an approved change without losing the original agreement.
Download worksheetScenarioPost 48Rent & payments
Changing a Due Date Midmonth: Separate Math from Agreement
A hypothetical resident asks to move a rent due date from the first to the fifteenth. The owner cannot resolve the request simply by editing a...