Troubleshoot a loan payment record
Find an incorrect amount, allocation or dated balance and correct the original recording.
On this page
Have the lender statement, payment date and reference. Identify whether the difference concerns principal, interest, escrow or fees.
Match the statement
Open the loan’s payment activity and compare date, total, principal, interest, escrow and additional principal with the actual lender statement.
Inspect suggestions and source
Review the loan’s current suggestion and the imported withdrawal. A changed total or account can prevent a proposed match; inspect the original entry before adding another manual payment.
Correct the whole recording
Use the offered reversal with its reason and typed confirmation, then inspect the restored prior balance. Review and record a corrected payment with the actual components.
Check the result
- The corrected loan activity shows the actual components and resulting dated balance.
FAQs
Does reversing the record reverse the bank withdrawal?
No. A recording reversal changes bookkeeping. Contact the actual provider separately about a bank transfer.
Why is the component total refused?
Principal, interest, lender escrow and additional principal must equal the total. Check the statement instead of changing a component solely to pass validation.