Export your data or close your account
Export your information or send an account deletion request for admin review.
On this page
Use the account owner’s sign-in. Review active rentals, payments, documents and subscription needs before closing the account.
Export before closing
Open Settings > Advanced > Your data and choose Export my data. Save the JSON file somewhere private and inspect its contents.
Review account deletion
Open Settings > Account > Account deletion > Request deletion. Read what happens to your information. Your account, data and billing remain unchanged while the request is pending.
Send your request
Choose a reason, add details and select whether you want help getting a data copy first. Confirm your account email and acknowledge admin review, then select Send request. You can withdraw a pending request from Account settings.
Request privacy assistance
For a data-access, correction or deletion question you cannot complete in the account, contact support with the account email and request type. Use the current privacy policy for handling details.
Check the result
- An export is downloaded or a deletion request is marked pending. Only an admin can approve account closure.
FAQs
Is deletion immediate?
No. Sending a request keeps your account active. An admin reviews it before closing access and starting the deletion grace period. If you ask for a data copy first, the admin must confirm it was provided before approval. Some records may be retained or de-identified under the privacy policy.
Can a renter use the landlord settings path?
No. Use the controls offered in the renter account or contact support. Do not create a landlord account to submit a privacy request.