Change a tenant’s contact information
Correct contact details on the intended tenant and check existing invitations separately.
On this page
Open the right profile
Open Renters > Tenants and select the person. Check their rental and email before choosing the contact edit action.
Save the correct details
Update only the fields offered and review the email and phone carefully. Save and reopen the tenant profile to confirm the stored values.
Check pending communications
Review any outstanding portal invitation, application or signing request. Those records can retain their original recipient and need their own correction or resend action.
Check the result
- The tenant profile shows the saved contact details, with outstanding request recipients checked separately.
FAQs
Does changing a profile email update a sent signing request?
Do not assume it does. Inspect the request’s signer and offered correction controls separately.
Can a landlord change the renter’s password here?
Use contact controls only. A renter manages their own sign-in credentials and account recovery.