Review a rent reminder email
Check the tenant and actual outstanding charge before sending a reminder.
On this page
Review the balance
Open Payments > Sent charges and expand the tenant’s charge. Check the due date, remaining amount and recorded outside or online payments.
- Filter by status
- Choose the lease
Review the reminder
Use Send reminder when offered and read its recipient and message details. Check the lease and charge identity before confirming.
Check the outcome
Send once and inspect the recorded result. If a tenant says they already paid, reconcile the original payment before sending another reminder.
Check the result
- The recorded reminder outcome belongs to the intended tenant and reviewed charge.
FAQs
Does a reminder prove the tenant has not paid?
No. An outside payment may need to be recorded, or an online payment may still be processing. Check the actual payment record.
Is reminder wording identical for every account?
Read the current message and charge details. Do not rely on another product’s example email.