Contact Rentari support with the right details
Send a clear account, product or payment question with the references needed to investigate.
On this page
Decide whether you need the landlord’s decision, Rentari product support or a bank/payment-provider review.
Choose the right contact
Ask the landlord about rental approval, lease terms, repairs or agreed charge adjustments. Use Contact support for an account or Rentari workflow problem.
Describe the issue
Provide the account email, page, intended action, exact error and approximate time. Include the rental or record reference where appropriate.
Share relevant evidence
For payment questions include the amount, date and reference with masked account details. For a listing concern include its full URL. Use a redacted screenshot if it explains the issue.
Follow the existing request
Keep the support reference and reply with new information. Check the product record before retrying an action whose outcome was uncertain.
Check the result
- Your support request identifies the specific problem and relevant record.
FAQs
Should I send my password or full card number?
No. Do not send passwords, one-time codes, full payment details or sensitive identity files through an ordinary support message.
Does contacting support perform the action for me?
No. A request is not confirmation of a refund, deletion, booking or delivery. Follow the response and verify the actual record.
The assistant or support chat button is missing. How can I get help?
Use Contact or the support email and phone listed in the Help Center. On your own device, inspect whether an extension blocked the widget and try a current supported browser. A missing bubble does not prevent you from contacting support; avoid changing security settings just to load a chat.