Follow up on a tenant check-in
Read the tenant’s response and turn an unresolved issue into the appropriate next action.
On this page
Review check-in settings
Open Settings > Advanced > Tenant check-ins. Check the saved After rent payment, Monthly after first month or Both choice and whether sending is on.
Read the response
Open Home check-ins on the relevant tenant or lease. Review what the tenant actually reported and the response date.
Follow the issue
Use Messages for clarification or the separate Maintenance workflow for a tracked repair. Confirm the request and follow its state rather than treating the check-in as repair completion.
Check the result
- The tenant response and any separate follow-up message or maintenance request are identifiable.
FAQs
Does a check-in response create a work order?
Check the actual maintenance records. A questionnaire response by itself is not a filed repair or appointment.
Can I pause check-ins?
Use Turn off in Tenant check-ins and inspect the saved state. Existing responses remain useful for follow-up.