Rentari refund policy

Use the original receipt and account history to identify a charge before requesting help. A subscription, screening purchase, rent payment and security deposit have different records and responsible parties.

Except where required by law, fees already paid are non-refundable. Rentari does not provide prorated subscription refunds for partial billing periods. See the Terms of Service for the terms that govern your purchase.

Support can help identify a Rentari charge, review its recorded status and explain the applicable account information. Contacting support or cancelling a subscription does not itself approve or create a refund.

Subscription and renewal charges

You can cancel through Billing or contact support. Cancellation stops future renewals and generally takes effect at the end of the current billing period. You retain access to paid features until then.

A cancellation does not reverse an already paid renewal. Review the current plan, renewal date and receipt. Rentari does not provide prorated refunds for an unused portion of a paid period, except where required by law.

See Change or cancel your subscription for the account controls and the confirmation to check.

Application and screening fees

A screening or application purchase does not guarantee approval or selection for a rental. The landlord or property manager makes the rental decision.

Keep the original receipt and request reference. Fees already paid are generally non-refundable under the Terms, except where required by law. Do not order another report to correct an unresolved payment, identity check or disputed report entry.

Contact the leasing team about the property or application decision. For a charge or request-status question, contact support with the receipt and the blocked step. See Errors in a screening report for the appropriate correction channel.

Rent, security deposits and landlord-created charges

For rent, a security deposit or another amount collected for your tenancy, ask your landlord or property manager to review the original charge and payment. A platform subscription cancellation does not return these funds or change the lease balance.

• Identify the full property address, unit and tenancy.
• Provide the original charge, payment date, amount and receipt reference.
• Keep the agreed return and its actual payment record.

Landlords can use Return a security deposit to review an eligible original online refund or record a manual return after the tenant has actually been paid.

Payment and processing fees

Review the in-app payment and billing screens for the fee charged to your particular transaction. Processing fees, payout timing and the allocation of fees are described there and may change.

For a reversed rent payment, the Terms explain recovery of the original funds and the separate reversal fee. Rentari does not keep its own processing fee on a reversed payment. A reversal does not remove the tenant's underlying rent obligation.

A bank-imposed overdraft or insufficient-funds fee belongs to the bank's records. Contact that financial institution about its charge. See Payment disputes and related bank debits for the records to review.

Have questions about a charge?

Contact Rentari support with your account email, receipt reference, charge date, amount and a short explanation. Do not include a full card number, bank account number, password or sign-in code.

Support can help you:

• Identify a platform charge and its receipt.
• Review subscription and renewal details.
• Locate the recorded payment, credit or refund status.
• Find the correct workflow for a charge, application or screening issue.
• Understand how to stop a future subscription renewal.

If you do not recognize a charge or suspect unauthorized access, report that concern clearly. Keep any confirmed refund reference and check the original payment method for the actual return. A pending review or processing status does not mean funds have arrived.