Pay your rent
Review your balance, prepare a payment method, and follow your payment status in Money.
On this page
Before you start
- Sign in to the renter account linked to the correct rental and review both the balance and any Processing payments.
- Have an eligible saved payment method ready. Complete any bank verification and read the amount and fee presented for this payment.
Check your balance in Money
Open Money and review your balance and any payment marked Processing before starting another payment.
Prepare a payment method
Under Payment methods, add a bank account or card if needed. Complete any verification instructions shown.
Review and submit your payment
Use the available payment button, choose an eligible method, and review the amount and fees before confirming.
Follow the payment status
Check the result and Payment history for the current payment status.
Change the method used for a payment
Open the unpaid charge and review the payment methods offered in its checkout. Select or add the intended method through the secure form, then check the amount and any displayed processing charge before submitting.
A method chosen for one checkout does not prove that an existing autopay authorization has changed. Review Autopay separately, including the saved method and next scheduled payment. A processing payment continues through its own status and is not redirected by adding another method.
Check the result
- After submission, the payment result and Payment history identify its current status.
- A saved method, processing message and completed payment are different states. Check the payment record before considering the balance resolved.
FAQs
I clicked to pay but do not know whether it went through. Should I try again?
First review Processing and Payment history, including the amount and date. If a payment is already underway, do not submit another for the same charge. If the result is unclear, give your manager the payment reference or displayed error so they can help identify the existing attempt.
Why is Make a Payment unavailable even though I have a balance?
Read the setup or availability message in Money. A missing lease association, incomplete collection setup or an unverified method may need attention before the payment can proceed. Ask your manager to review the rental setup if the page does not provide a next step.
Will adding a bank account change a payment already processing?
No. Review that payment’s status and reference. Use the new method for eligible future payments and review any autopay authorization separately.