Resolve a screening report error as a renter
Distinguish a technical screening block from inaccurate returned information.
On this page
Identify the issue
Open your existing screening request. Note whether it is blocked at consent, identity or payment, or whether a completed report contains information you believe is wrong.
Use the appropriate recovery
For an unfinished step, use the secure flow’s recovery controls. For inaccurate returned information, use the report’s named provider and dispute or correction instructions.
Track the same request
Keep the report or request reference and review the saved outcome. Tell the landlord which step is unresolved without sending private identity or payment details in a message.
Check the result
- The existing request or report has an identified technical recovery or source-data correction path.
FAQs
Can the landlord edit the provider’s report?
Use the provider’s correction process for returned data. A landlord note or application edit does not change the source report.
Should I order another report to correct the first?
Follow the existing report’s correction process first. A second order does not establish that the original data was corrected.