Set up tenant check-ins and review responses
Ask residents how their home is going and follow up on the recorded response.
On this page
Review the intended tenants and lease records. Check-ins are separate from rent reminders and repair requests.
Choose the timing
Open Settings > Advanced > Tenant check-ins. Choose After rent payment, Monthly after the first month, or After payment and monthly.
Save the setting
Choose Save and turn on, or Turn off to stop the check-in schedule. Reopen the page to inspect its saved state.
Review responses
Open the tenant profile or lease Home check-ins section. Read the response and any linked activity before deciding the next step.
Follow up deliberately
Use Messages for a personal follow-up or review a related maintenance request. Do not treat a satisfaction response as proof that a repair was completed.
Check the result
- The saved schedule and any resident responses can be reviewed separately.
FAQs
Do check-ins replace maintenance reporting?
No. Maintenance requests remain available independently of whether check-ins are enabled.
Why do I not see a response?
The tenant may not have received or completed a check-in yet. Check the eligible lease and recorded activity; an empty response list is not a negative response.