Resolve a document signing problem
Identify the blocked signer or field and recover the existing signature request.
On this page
Open the existing request
Check the document, recipients and request status. Confirm whether it is a draft, sent request or completed document before editing anything.
Resolve the blocked step
For a draft, review missing recipients and required fields. For a sent request, have the signer reopen the original email link and complete the fields assigned to them.
Use the offered recovery
Use resend, recipient correction or cancellation only where offered for that state. Check the saved result; a completed document needs its own permitted follow-up rather than an in-place rewrite.
Check the result
- The existing request identifies the intended signer, remaining field or recorded recovery result.
FAQs
Why is Send disabled?
Read validation for the document, recipients and required field assignments. Fix the indicated draft requirement before submitting.
Will a renter profile edit correct an existing signing request?
Inspect the request’s saved recipient. Profile contact details and already sent signing invitations can need separate corrections.