Troubleshoot a rental that is not receiving leads
Check publication, rental details and lead filters before changing your marketing.
On this page
Confirm publication
Open the rental’s marketing view and its public link. Inspect the individual destination statuses; a saved draft is not a published listing.
Check the listing
Review the actual availability, rent, description, contact details and clear property photos. Correct inaccurate information and preview the saved result.
Check leads and follow-up
Open Renters > Leads. Clear search and rental filters and inspect Archived when relevant. Review the contact history before sending another invitation or message.
Listing review checklist
| Check | What to review |
|---|---|
| Publication | The saved marketing state and each destination status. |
| Listing details | Price, availability, address, photos and description. |
| Leads | Filters, prescreener settings and follow-up on the correct rental. |
Check the result
- You can tell whether the problem is visibility, listing information or a filtered lead list.
FAQs
Does updating photos guarantee more leads?
No. Accurate photos and complete details help prospects understand the rental, but demand, price and destination visibility also affect inquiries.
My listing is public but the list is empty. What should I send support?
Provide the property and unit, listing link, destination and publication time. Include any displayed error and the filters you checked; avoid sending unrelated applicant information.