Enable or disable a tenant’s online payments
Review tenant-specific payment access and its effect on future payment attempts.
On this page
Choose the correct tenant and confirm that the intended change is appropriate for the tenancy and existing payment obligations.
Load the current setting
Open the tenant profile, expand Tenant portal and payment access and choose Review payment access. Wait for the current setting to load.
Choose access
Select Enable online payments or Disable online payments. Enter the required internal reason when disabling.
Read the consequences
Disabling stops future autopay, expires unpaid checkout sessions and revokes payment links for this tenant in your portfolio. It does not cancel money already processing.
Save and reload
Choose Save payment access and check the result. Use Reload current setting after an uncertain response.
Check the result
- The reloaded profile shows the intended access setting and recorded result.
FAQs
Does this erase unpaid charges?
No. Payment access and the lease ledger are separate. Review charges through Payments.
Does saving collection preferences do the same thing?
No. The tenant-specific access control changes payment eligibility. Collection preferences describe how the lease will collect rent.