Open a renter invitation when you see landlord tools
Check the account email and intended rental before creating another account.
On this page
Have the original invitation or application link and the email the landlord used.
Check the signed-in identity
Review which email you used to sign in, including the Google account selected if you used Google.
Reopen the invitation
Sign out if you are using the wrong identity, then open the original renter invitation or application with the intended email.
Get a role or rental review
If the correct account still opens landlord tools or has no rental, contact support with the account email and invitation reference. Ask the landlord to check the invite recipient.
Check the result
- The intended identity is checked and any wrong-role or missing-rental issue has the right reference for support.
FAQs
Should I create a new landlord portfolio to see my rental?
No. Use the renter invitation or application path and resolve the existing account link.
Does resetting the password change my role?
A password reset changes sign-in credentials; it does not correct the account role or link a rental.