Review a refused or cancelled screening request
Close an eligible unused request without changing the application decision.
On this page
Open the correct applicant and verify the source of any refusal. Do not infer refusal from silence.
Refresh the request
Open Screening report > Request follow-up options and select Refresh request status.
Choose the follow-up
Select Cancel this screening request or Record the applicant’s refusal. Enter the reason or source within the displayed length limit.
Review eligibility
Only requests with no payment, payable checkout, identity session or provider order can close here. Read the restriction if another process has started.
Review and confirm
Choose Review request closure, inspect the summary and Confirm request closure. Reopen the request to check status.
Check the result
- The eligible request records its closure and reason separately from the application decision.
FAQs
Does this deny the rental application?
No. The application and tenancy decision remain separate. Review them through Make a decision when appropriate.
What if the request already has payment or an order?
Use the supported recovery or support process for that existing request. Do not create a new request to bypass the restriction.