Confirm a repair and review tenant feedback
Keep repair status, renter feedback and a contractor rating distinct.
On this page
Identify the request and rental. Check what was repaired and whether the original problem remains.
Review the request
Open the maintenance record and inspect its updates, contractor replies and stated status. Renters should use their own Maintenance view.
Describe the result
Use the offered reply or feedback action to explain whether the issue is fixed and attach relevant photos when needed. If it remains unsafe or unresolved, contact the manager directly.
Review completion separately
Landlords should confirm the work before resolving the request and review the tenant-notification choice. A helpful AI rating or a contractor star rating does not itself complete the repair.
Check the result
- The record reflects the actual repair outcome and any remaining follow-up.
FAQs
What if a request is marked resolved but the issue continues?
Contact the manager with the request reference and current problem. Follow the offered reply or new-request route; do not assume the status proves the repair succeeded.
Where can I rate a vendor?
Use the renter vendor-review action when offered for the repair. Feedback about a contractor and feedback about the assistant answer have different purposes.