Find your home welcome guide
Read access details, utility information, and building guidance supplied for your rental.
On this page
Before you start
- Open the welcome guide for your linked rental. Check the property and unit before using an access code or utility instruction.
Open Welcome guide
Open the welcome guide for your rental. Getting in and getting online shows Wi-Fi or a door PIN when information is available. Use Show or Copy only when you need those details.
Read the landlord and utility information
Review the guidance shared by your landlord and Utilities in your name. Check whether each listed task is still to do or already set up.
Check building details and contacts
Read How the building runs and In an emergency. Related links lead to other rental tools; Around here appears when local information is available.
Check the result
- The page displays home information currently supplied for your rental. Viewing a utility item does not establish an account with the utility provider.
FAQs
Why is there no Wi-Fi password or door PIN?
Those details only appear when information is on file. Ask the landlord for the correct access details instead of guessing from another rental.
Who should fix an incorrect utility or building instruction?
Ask the landlord to review the welcome-guide information for your rental. Use the listed utility tasks as a starting point, then confirm responsibilities before arranging service.