Recover a missing screening invitation
Check the recipient and existing request before sending another screening invitation.
On this page
Sign in to the authorized landlord account and select the intended person and rental.
Locate the request
Open the applicant and find the existing screening request. Verify that it was saved and compare its recipient email with the applicant’s current address.
Ask the applicant to check delivery
Have the applicant search their inbox and spam folder for the invitation and reopen the original link while signed in with the invited email.
Use the request’s recovery action
Use an offered resend or contact correction on that request. If no recovery action is available, contact support with the request reference and the missing-delivery time.
Check the result
- The existing request has the correct recipient and a checked recovery or delivery outcome.
FAQs
Does Sent prove the invitation arrived?
A recorded send or provider acceptance is not proof the applicant opened or received the message.
Should I order screening again?
Recover the existing request first. A new order can duplicate screening and its fee.