Reconnect an expired renter bank connection
Recover the existing payment method through its secure provider action.
On this page
Use an authorized bank or card account. Check for a Processing payment before changing methods or submitting another payment.
Read the method status
Open Money > Payment Methods and inspect the bank method and visible error. Confirm which saved account needs attention.
Use reconnect when offered
Choose the secure reconnect or verification action shown and finish the provider’s current sign-in or challenge. Do not send bank login details to support.
Check payment readiness
Return to Payment Methods and refresh or reopen the record. Inspect an existing pending payment before trying to pay again.
Check the result
- Payment Methods shows the existing bank method’s updated connection and readiness.
FAQs
Does reconnecting prove a failed payment was retried?
No. Inspect the original payment separately and use its offered retry action only after checking the result.
What if there is no reconnect control?
Read the notice and available alternative method. Contact support with the masked account and exact error rather than assuming manual bank entry is supported.