Find and reply to leasing inquiries
Review prospects in Leads and continue their conversations in Messages.
On this page
Before you start
- Open the correct lead and check the rental and recipient contact information before replying. Read the existing inquiry so the reply addresses the right conversation.
Find the prospect in Leads
Open Renters, then Leads. Use the list and filters to locate the person and open their profile to review their rental interest and recorded details.
Open their conversation
Use Messages to find the prospect conversation. Read the existing inquiry and confirm the property before preparing a reply.
Review your reply before sending
Type your response. If Draft with AI is offered for the conversation, check the proposed text and edit it before selecting Send.
Check the result
- The lead conversation shows the recorded message or an error requiring attention. Contacted and other activity labels describe the stored lead activity, not a completed application.
FAQs
Does a listing-site logo mean all conversations on that site are synchronized?
No. A lead source label identifies the recorded source. Read the messages actually present in the lead profile; do not treat the logo as proof of a live external inbox connection.
My reply failed. Is it safe to send it again immediately?
Read the error and check the conversation for the attempted message first. Confirm the recipient and retry the failed message only after checking the existing thread.