Check a tenant’s payment receipt
Find the payment record and distinguish a receipt from a deposit confirmation.
On this page
Find the original payment
Open Payments > Sent charges and expand the tenant’s charge. Review its payment date, amount, method and current status.
- Filter by status
- Choose the lease
Check the tenant record
Have the tenant open the same payment in their portal and use the receipt or payment-detail control provided. For an expected email, check the account email and spam folder.
Resolve a missing receipt
Compare the actual successful payment record with the expected notification. Contact support with its reference and time if the receipt is unavailable; do not make a second payment to generate one.
Check the result
- The receipt or payment details identify the original payment and its actual method and status.
FAQs
Does a receipt mean the landlord’s bank deposit is complete?
No. Inspect the separate payout or deposit state. Bank clearing and a later reversal can affect settlement.
Is an outside-payment note a provider receipt?
An outside payment is a landlord-entered record. Check the actual payment method and source rather than treating that note as a processed online payment.