Troubleshoot a renter who is not replying
Check the correct conversation and communication outcome before sending another message.
On this page
Confirm the intended renter and rental before opening a conversation. Have any file you intend to share ready.
Confirm the recipient
Open Messages and inspect the renter name and rental. Compare the saved contact details with the intended person.
Read the message state
Check whether the message appears in the conversation or shows a failed-send error. A saved or accepted message does not prove the recipient read it.
Follow up deliberately
Use the appropriate existing conversation and a clear follow-up. If the contact information is wrong, correct the profile and inspect any pending invitations separately.
Check the result
- The correct recipient and recorded message outcome have been checked before another follow-up.
FAQs
Should I send repeated copies when there is no reply?
Check delivery and the recipient first. Repeated copies do not resolve an incorrect address or a failed send.
Does a portal message replace an urgent repair response?
For immediate danger, use emergency services. Follow your actual urgent-contact arrangements rather than waiting for an inbox reply.