Get help after submitting an incorrect payment
Identify the existing attempt before requesting a correction or refund.
On this page
Have the payment date, amount and reference. Do not submit a replacement while the original outcome is unclear.
Find the attempt
Open Money and inspect Processing and Payment history. Compare the date, amount, method and charge with your bank activity.
Keep the original reference
Record the current status and explain whether the issue is an amount, payment method, rental or duplicate attempt. Use a receipt when available.
- Choose bank account
- Choose card
Contact the landlord
Ask the landlord to review the existing payment and supported correction or return options. For conflicting provider records, contact support with the reference.
Confirm the resolution
Check the recorded adjustment or return and the bank result separately. A support request, credit or promise of a refund is not a completed bank return.
Check the result
- The original attempt is identified and any resolution is confirmed separately.
FAQs
Can I cancel by deleting my bank method?
Do not rely on that. An existing payment attempt has its own status. Ask for a review of that attempt.
Is a lease credit a cash refund?
No. A credit adjusts what is owed; a return of funds is a separate action and needs its own confirmation.