Resolve renter sign-in problems
Use the invited email and recover access to the correct renter portal.
On this page
Open the original invitation
For an application or tenancy, reopen the invitation and compare its email with the account you are using. Use the original Google identity if you signed up with Google.
Recover access
Use Forgot password for password sign-in and check the reset email and spam folder. Complete any sign-in verification through the flow you started.
Check your rental
After signing in, review the profile email and My applications or active rental. If the rental is missing, ask the landlord which email they invited before creating another account.
Check the result
- The intended renter account shows the relevant invitation, application or active rental.
FAQs
Why does sign-in open a landlord view?
Check the identity and the role attached to that account. Use renter role recovery rather than applying under an unrelated email.
What information helps support?
Send the error text, invited email, approximate time and device or browser. Leave out passwords, reset links and codes.