Resolve a failed rent payment
Read the original payment result before correcting a method or retrying.
On this page
Open the payment
In Money select the intended charge and its payment details. Confirm the reference, amount and status rather than relying only on a bank balance.
Read the failure reason
Check the displayed error and whether the method requires verification, reconnection or another correction. Use only the eligible recovery action shown.
Review before retrying
After the correction, reopen the original payment and charge. If it is still pending, wait for its result or ask support before submitting a duplicate payment.
Check the result
- The original payment outcome is clear before another payment is submitted.
FAQs
Does a landlord payout failure mean my payment failed?
The renter payment and transfer to the landlord are different stages. Check your original payment’s own status.
What if my bank shows a debit but the portal shows an error?
Keep the payment reference and bank date, and ask support to reconcile that event. Do not pay again until the original outcome is clear.